Free beta phase ends soon
Subscribe to our newsletter and get 50% off your first year
signup
login

Petsnflats privacy policy

1 General

We take privacy and data protection very seriously. This privacy statement is intended to explain to what extent we collect and process personal data when you use our online facilities and for what purposes this data is used.

2 Data controller and contact

Data controller under Article 4(7) GDPR:

Twelve Apps Software GmbH

petsnflats
Pappelallee 81
10437 Berlin

email address: privacy@petsnflats.com

Twelve Apps Software GmbH is the service provider in accordance with Section 13 of Germany's Telemedia Act (Telemediengesetz - TMG).

3 Collection, processing purposes and categories of personal data

Personal data is mainly collected and processed to establish and ensure a safe community of pet loving travelers. Further we will inform you about updates and news on various channels.

We never sell your data to third parties.

A limited access to our service is possible without logging in or identifying yourself. You need to register to post or write messages.

3.1 Log-Data

Whenever you visit our website, with or without being logged in, your browser sends the following information, that we anonymize and process:

  • your domain;
  • your IP address;
  • your date, time and duration of your visit;
  • your browser type;
  • your operating system;
  • your page visits;
  • information from third parties;
  • other information about your computer or device; or
  • Internet traffic

When you choose to register we ask for the following data:

  • Your name
  • Your date of birth
  • Your email address
  • Your mobile phone number
  • A user name
  • A password
  • Your profile picture
  • Your preferred language
  • Your acceptance of the terms of service and privacy policy
  • When registering as sitter:

  • Your preferred location of sitting opportunities
  • A current picture and picture of valid ID (optional)

  • When registering as host:

  • your home address
  • How many pets you have
  • What kind of pets you have (cat, dog, etc.)

3.2 Create and maintain a trusted and safer environment

Petsnflats.com is a community for pet loving travelers. A trusted environment is a mandatory part of our community. To protect you and the other members of our community we need to collect and process this data to provide our service in accordance with Article 6(1.)(b) GDPR:

Name, email address, mobile phone number, home address (only for hosts), current picture and picture of valid ID (optional, only for sitters), IP-Address, profile picture, user name.

We will use this personal data because of our legitimate interest to improve petsnflats.com, fulfill our service contract with you and to obey the law:

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • Verify or authenticate information or identifications provided by you.
  • Comply with our legal obligations.
  • Resolve any disputes with any of our Members and enforce our agreements with third parties.
  • Enforce our Terms of Service and other policies.

3.3 Newsletter und email-Marketing

If you have agreed to receive our newsletter during the registration process or in your personal settings („I would like to receive occasional information.”) and you have checked the corresponding box, you will get electronical direct marketing via email.

We will process the following personal data pursuant to Article 6(1.)(a) GDPR:

Name, email address, preferred language.

You confirm that you are 18 years old or older when you give your consent.

If you do not wish to receive the electronical direct marketing you can withdraw your consent at any time. Please write us an email to newsletterwithdrawal@petsnflats.com or a letter to Twelve Apps Software GmbH, petsnflats, Pappelallee 81, D-10437 Berlin, Germany to communicate your withdrawal. Further, there is a withdrawal link near the end of every newsletter (“Unsubscribe”).

Please note that the withdrawal and ensuing changes are valid only for the future and will be effective or implemented by no later than 48 hours from withdrawal. This is for reasons of a technical nature, which do not permit faster implementation.

3.4 Studies and surveys

If you have agreed to receive studies and surveys during the registration process or in your personal settings and you have checked the corresponding box, we will ask you to participate in studies and surveys via email (sent only to you and based on your personal data). This may happen after you have visited petsnflats.com or at any other time.

We will process the following personal data pursuant to Article 6(1.)(a) GDPR:

Name, email address, home address, date of birth, preferred language, how many pets you have, what kind of pets you have.

You confirm that you are 18 years old or older when you give your consent.

If you do not wish to be contacted and asked to participate in studies or services you can withdraw your consent at any time. Please uncheck the corresponding box in your settings or write us an email to withdrawal@petsnflats.com or a letter to Twelve Apps Software GmbH, petsnflats, Pappelallee 81, D-10437 Berlin, Germany to communicate your withdrawal.

Please note that the withdrawal and ensuing changes are valid only for the future and will be effective or implemented by no later than 48 hours from withdrawal. This is for reasons of a technical nature, which do not permit faster implementation.

3.5 Google Maps

We use the Google Maps API. This enables us to display maps on our website and process addresses. Further, you can use Google Maps for your search. Petsnflats doesn’t work without the Google Maps. You can view Google's terms of use at https://policies.google.com/terms?hl=en. Additional terms of use for Google Maps are available at https://www.google.com/help/terms_maps.html. Google's privacy policy is available at https://policies.google.com/privacy?hl=en.

We use Google Maps to display your post on the map on our website. This involves us processing your home address in accordance with Article 6(1.)(b) GDPR. We render your home address anonymous before forwarding it to Google. Identification of you personally is ruled out.

3.6 Rating other community members

You can rate other members of the petsnflats community. When you submit a rating, this will be connected to the other member and considered when calculating the average rating of that member. Further your comment may be visible on the other member’s profile.

We will process the following personal data pursuant to Article 6(1.)(a) GDPR:

Name, email address, home address, date of birth, preferred language, how many pets you have, What kind of pets you have.

When you create a rating, we will ask you to accept us processing this data. You can withdraw your consent at any time. Please write us an email to withdrawal@petsnflats.com or a letter to Twelve Apps Software GmbH, petsnflats, Pappelallee 81, D-10437 Berlin, Germany to communicate your withdrawal.

4 Provider of processing services and processing in countries outside the European Economic Area

4.1 Amazon Web Services

For the registration and user log in process we use the service Cognito provided Amazon Web Services, Inc., 410 Terry Ave. North, Seattle, WA 98109 („AWS“). Your email address, user name and password are encrypted and saved on AWS‘ servers in Germany. You can find AWS‘ privacy policy at https://www.amazon.com/gp/help/customer/display.html?nodeId=468496.

4.2 SurveyMonkey

For surveys we use the tool SurveyMonkey, which is provided by SurveyMonkey Europe Sarl in 6, rue Jean Monnet, L-2180 Luxemburg and SurveyMonkey Inc, 101 Lytton Avenue, Palo Alto, CA 94301, USA („SurveyMonkey"). SurveyMonkey Inc. is certified in accordance to the EU-U.S. Privacy Shield. If you participate in our surveys, your personal data (IP Address, name and other data provided by you during the survey) will be stored on servers operated by SurveyMonkey in countries inside and outside the EU. In this case, SurveyMonkey’s privacy policy applies, it is available at https://www.surveymonkey.com/mp/legal/privacy-policy/.

4.3 SendGrid

To send emails (for electronical direct marketing among others) and to analyze interaction behavior with these emails (clicking and opening among others), we use the service „SendGrid“. SendGrid is provided SendGrid, Inc., 1401 Walnut, Boulder, CO 80302, USA.

Your email address and name will be stored on SendGrid’s servers in the USA. SendGrid is certified in accordance to the EU-U.S. Privacy Shield. SendGrid is not authorized to use personal data for uses other than sending emails on our behalf. SendGrid’s privacy policy is available at https://sendgrid.com/privacy.

5 Use of web analytics tools and cookies

5.1 General information regarding web analytics tools and cookies

We use cookies and other web analytics tools. We do this in accordance to Article 6(1.)(f) GDPR in our legitimate interest to improve our service. We would like to explain which services we use.

A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences. There are two types of cookies used on the Airbnb Platform: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser and can be used again the next time you access petsnflats.com.

We also use other technologies with similar functionality to cookies, such as pixels, mobile identifiers, and tracking URLs, to obtain Log Data (as described in the above). For example, our email messages may contain tracking URLs to determine whether you have opened a certain message or accessed a certain link.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

If you choose to decline cookies, some parts of petsnflats.com may not work as intended or may not work at all.

5.2 Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc. (“Google”), to statistically analyze website visits. Google Analytics uses cookies, which are small text files that are saved on your device and that make it possible to analyze how you used the website. The information generated by the cookie about your use of the website would usually be sent to one of Google’s servers in the USA and saved there. However, we have enabled IP anonymization on our website so that the IP address from Google will be shortened beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and then shortened there in exceptional cases.

Google uses this information on our behalf to analyze your use of the website, to create reports about website activities, and to provide us with additional information about your use of the website and other information regarding your Internet use. The IP address transferred from your browser to Google Analytics will not be combined with other data from Google.

Using the following methods, you can prevent Google Analytics’ statistical analysis of your website visits:

  • You can change your browser settings so that no cookies are saved. In this case, you will not be able to use all features of our website in their entirety.
  • You can download and install a browser plug-in at http://tools.google.com/dlpage/gaoptout?hl=en. This plug-in prevents information on your activities from being sent to Google Analytics. For technical reasons, this plug-in only works in the browser in which it was installed. If you are using another browser or device, you will need to install the plug-in again.
  • You can set an opt-out cookie by clicking the following link: 
    Disable Google Analytics.
    The opt-out cookie prevents collection of your information when you visit our website in the future. For technical reasons, this cookie only works in the browser it was added to. If you delete your browser cookies or if you use another browser or another device, you will need to opt out again.

You can view Google’s privacy policy at https://www.google.com/intl/en/policies/privacy/.

5.3 Other third-party web analytics tools

Anonymized Data will used for:

Google conversion tracking; you can view Google’s privacy policy and further information at www.google.com/policies/technologies/ads/, www.google.de/policies/privacy/.

Google remarketing; opt-out at www.google.de/settings/ads or http://www.networkadvertising.org/managing/opt_out.asp.

Facebook pixel; you can view facebook’s privacy policy www.facebook.com/about/privacy/ and further information at www.facebook.com/help/568137493302217.

Tawk.to; you can view tawk’s privacy policy at https://www.tawk.to/privacy-policy/.

Mixpanel; opt-out at https://mixpanel.com/optout/, privacy policy at https://mixpanel.com/terms

Mouseflow; opt-out at http://www.mouseflow.com/opt-out/.

5.4 Other cookies

This is a list of cookies that we use. We’ve listed them so you can choose if you want to opt-out of cookies or not. Please delete the cookie to opt-out.

locale - Contains users preferred language

user, accessToken, refreshToken, idToken - Contain session data used for authenticated users

CONSENT, NID - Set due to usage of google fonts

__cfduid - Increases security through Cloudflare

_ga - Tracking cookie used by Google Analytics

fr - Tracking cookie used by Facebook

mf, mf_block, mf_user - Tracking cookie used by Mouseflow

6 Miscellaneous

6.1 Other third parties

Other than stated above we do not disclose your personal data unless we are required to by law. We will never sell or trade your personal information.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6.3 Data security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7 Your rights

According to Article 15 GDPR you have the right to be informed about the personal data that is stored in our database, where it came from, why we saved it and whom we shared it with. We will send this data to you if you want us to. In that case, please inquire it by writing us a signed letter to:

petsnflats

Twelve Apps Software GmbH
Pappelallee 81
10437 Berlin

If you want to, we can send you this information via email.

GDPR gives you the right to have your personal data corrected (Article 16 GDPR) or deleted (Article 17 GDPR) at any time. Also, you may ask us to limit the extend of your data (Article 18 GDPR). In case of special personal circumstances, you may ask us to not process your data partly or entirely (Article 21 GDPR). You may ask us to transfer your personal data (Article 20 GDPR).

Please inquire these actions by email to customerservice@petsnflats.com, please include:

(1.) your email address or user name you are registered with, and a

(2.) phone number, in case of questions

(3.) a valid ID.

7.1 Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Version: 2018-01, May 2018

This website uses cookies to improve your experience.
Learn more